Refund Policy

Refund Policy – JAMSFINTECH.COM

At JAMSFINTECH, we strive to ensure that our customers are fully satisfied with our services. However, if you are not satisfied with a product or service purchased through our platform, we have developed the following refund policy to ensure a clear and straightforward process for handling refunds.

1. General Refund Policy

We offer refunds on certain transactions under the following conditions:

• The transaction was processed incorrectly or the service was not provided as promised.
• The transaction involved a technical error or failed to complete due to a fault on our platform.
• Refunds are only applicable for payments made for services or products provided through the JAMSFINTECH platform, and must be requested within 7 days of the transaction date.

2. Refund Process

To initiate a refund request, customers must contact our support team via email at support@JAMSFINTECH.in or through our customer service hotline. Please provide the following details:

• Transaction ID
• Details of the issue (such as incorrect amount charged or failed service)
• Proof of payment (if applicable)
• Upon receiving your request, our support team will review the transaction details and determine whether a refund is eligible. We may require additional information from you to process the refund.

3. Eligibility for Refunds

Refunds are subject to the following conditions:

Incorrect Transaction: If the transaction was processed incorrectly or the amount charged was higher than expected, we will initiate a refund for the excess amount.

Service Not Provided: If a service was purchased, but not provided as per the terms agreed upon, you are entitled to a full refund.

Technical Errors: If the platform experienced technical issues during the transaction process and the payment was not successful, we will issue a refund for the amount paid.

Failed Transactions: If the transaction failed on our end, we will process the refund automatically and notify you of the reversal.

No Refunds for Completed Services: If the service has been completed or the product has been delivered and used, no refunds will be issued.

4. Refund Processing Time

Once a refund request is approved, the refund will be processed within 7 to 10 business days. The refund will be credited to the same payment method used for the original transaction. Please note that the processing time may vary depending on your payment provider and the nature of the transaction.

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5. Non-Refundable Transactions

The following transactions are non-refundable:

• Transactions that have been successfully completed and the service has been provided.
• Payments made for subscriptions or services where the user has consumed the service after payment.
• Any charges related to payment gateway fees or bank charges that are not related to the actual service provided.
• Refund requests submitted after the 7-day period from the original transaction date.

6. Refunds for Disputes

In case of a dispute, such as chargebacks or unauthorized transactions, JAMSFINTECH will investigate the claim and may issue a refund at its sole discretion based on the findings of the investigation. Any disputed chargebacks or fraud claims must be submitted within 7 days of the transaction to ensure eligibility for review.

7. Refund Methods

Refunds will be processed to the original payment method. If the original payment method is no longer available, the refund may be processed using an alternate method at our discretion. In such cases, customers may be required to provide further verification details.

8. Contact Information

For any queries regarding these Terms and Conditions, please contact:

Email: support@JAMSFINTECH.in

Phone: +91-1234567890

Address: Noida

9. Changes to the Refund Policy

JAMSFINTECH reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage users to review the policy periodically to stay informed of any updates.

10. Compliance & Audits

We undergo periodic third-party audits for SOC 2 Type II and ISO 27001 compliance. Internal risk assessments and penetration testing are conducted quarterly.

11. Agreement

By using our services, you agree to abide by the terms of this Refund Policy. If you do not agree with the terms outlined in this policy, you should not use our platform or request services through JAMSFINTECH.